Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of BulkReach (the “Service”), operated by DanixSoft(“we”, “us”). By creating a workspace or using the Service you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” refers to it.

If you do not agree to these Terms, do not use the Service. We may update these Terms; we will change the “last updated” date above and, for material changes, give notice by email or in the product before they take effect.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity that occurs under your account and within your workspace, including activity by people you invite.

Each account belongs to exactly one workspace. Workspace data is isolated from other customers at the database level. You must notify us promptly at support@danixsoft.com if you believe your account has been accessed without authorisation.

You must be at least 18 years old, or the age of majority where you live, to use the Service.

The Service sends messages to real people. You agree that you will not use it to:

• send messages to any recipient who has not consented to receive them, or who has withdrawn consent;
• send unsolicited commercial messages, spam, chain messages, or bulk messages to purchased, scraped, rented or otherwise cold contact lists;
• send content that is unlawful, fraudulent, deceptive, harassing, defamatory, hateful, or that infringes another party’s rights;
• impersonate any person or organisation, or misrepresent who a message is from;
• distribute malware, phishing links, or attempt to obtain credentials or payment details under false pretences;
• circumvent, disable or interfere with the rate limits, send delays, consent checks or any other safeguard built into the Service;
• attempt to access another customer’s workspace, probe or test the Service’s security without our written permission, or reverse engineer the Service;
• resell or provide the Service to third parties as a messaging bureau without a written agreement with us.

Consent is your responsibility. We provide tooling to record and enforce it, but you are solely responsible for having a lawful basis to contact every recipient you import or message, and for complying with all applicable laws — including the GDPR, the ePrivacy Directive, the CAN-SPAM Act, the TCPA, PECR, and any local equivalents.

We may suspend or terminate access immediately, without refund, where we reasonably believe this section has been breached.

The Service connects to Slack and WhatsApp. Your use of those platforms remains subject to their own terms. We are not affiliated with, endorsed by or sponsored by Slack Technologies or Meta Platforms, and we do not control their APIs, rate limits, or enforcement decisions.

WhatsApp carries specific and material risk.The Service connects to WhatsApp through an unofficial interface. This is contrary to WhatsApp’s terms of service. WhatsApp may, at its sole discretion and without notice or appeal, restrict or permanently ban any number connected in this way — including numbers used entirely for consented messaging. A banned number generally cannot be recovered.

You acknowledge that you understand this risk and accept it. You connect a WhatsApp number at your own risk, and we are not liable for any suspension, ban, loss of a number, loss of message history, or any consequential business loss arising from it. We provide safeguards — mandatory per-recipient opt-in, randomised send pacing, and consent re-checks at delivery — to reduce that risk. They reduce it. They do not remove it.

If Slack or WhatsApp changes its platform in a way that prevents the Service from operating, we may modify or discontinue the affected functionality.

You retain all rights to the message content, recipient records and other data you put into the Service (“Your Content”). You grant us a limited licence to host, store, process and transmit Your Content solely to operate the Service for you — for example, to deliver a message you have queued.

You represent that you have the rights and lawful basis necessary to provide Your Content and to have us process it, including any personal data of your recipients. Our handling of personal data is described in our Privacy Policy.

We do not sell Your Content, do not use it to train machine-learning models, and do not use it for our own marketing.

Paid plans are billed in advance on a recurring basis and renew automatically until cancelled. Prices are shown on our pricing page and are exclusive of applicable taxes, which are added where required.

A “message” is one delivery attempt to one recipient on one channel. Sending the same text to one hundred people counts as one hundred messages. Deliveries that are skipped — for example, a recipient who has not opted in — do not count against your allowance.

When a monthly allowance is exhausted, sending stops rather than incurring overage charges. Allowances reset at the start of each calendar month.

You may cancel at any time; cancellation takes effect at the end of the current billing period and the plan will not renew. Because a free plan is available to evaluate the Service before paying, fees already paid are not refunded on a pro-rata basis except where required by law. Upgrades take effect immediately; downgrades take effect at the end of the current period.

We may change prices with at least 30 days’ notice before the change applies to your next renewal.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted operation. Maintenance, third-party outages, and platform rate limits can all delay or prevent delivery. Sends are queued and resume automatically after an interruption rather than being lost.

Support is provided by email at support@danixsoft.com. Response times vary by plan; no specific response time is guaranteed unless separately agreed in writing.

You may stop using the Service and delete your workspace at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if your use creates risk or liability for us, other customers, or message recipients. Where practical and lawful, we will give notice first.

On termination, your right to use the Service ends immediately. We will delete or anonymise workspace data in line with the retention periods in our Privacy Policy. Export your delivery history before deleting a workspace if you need to keep it.

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, that any message will be delivered, or that use of the Service will not result in restriction or termination of your accounts on third-party platforms.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including for death or personal injury caused by negligence, or for fraud.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, arising out of or relating to the Service, whether in contract, tort or otherwise, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service in any twelve-month period will not exceed the greater of (a) the fees you paid us for the Service in the twelve months before the event giving rise to the liability, and (b) one hundred US dollars.

This allocation of risk is a fundamental part of the bargain between us and is reflected in our pricing.

You will defend, indemnify and hold harmless DanixSoft and its officers, employees and agents from any claim, demand, loss or expense (including reasonable legal fees) arising from Your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party right — including any claim brought by a message recipient who did not consent to be contacted.

These Terms, together with our Privacy Policy, form the entire agreement between us regarding the Service. If any provision is held unenforceable, the remainder continues in effect.

Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.

Governing law and venue. These Terms are governed by the laws applicable at DanixSoft’s principal place of business, and the courts there have exclusive jurisdiction, without regard to conflict-of-law rules. This does not deprive consumers of protections available under the mandatory law of their place of residence.

Questions about these Terms: support@danixsoft.com.